What computer system do I need in order to run the Sentry Program?
How do I install the Sentry Program on my computer?
How do I run the Digger Derrick/ Insulated, Non-Insulated, and Tree Care Aerial Device Program?
Why am I getting a "Script Error"?
Do I need to purchase refill kits prior to teaching every class?
What should I wear to a training class?
What are the most recent program versions?
What computer system do I need in order to run the Sentry Program?
Minimum Computer Hardware
Operating System: Microsoft Windows 95B or greater
Microprocessor: 233 MHz Intel Pentium
Memory: At least 32 MB (64 Mb recommended)
Video Card: Capable of 16 bit color (thousands or hi color); 800 x 600 screen resolution
Monitor: Capable of 16-bit color; 800 x 600 screen resolution
AV Hard Drive: Minimum 3x RAM for Windows swap file
CD ROM: 20 x
How do I install the Sentry Program on my computer?
To properly run this program, you MUST have ADMINISTRATIVE access on your computer. If your department does not allow you to have administrative access then ask them to setup special permission for the file type "VDB" that will be written to the Windows directory when the training program is running.
When you are running this program, certain video display cards, or chipsets in laptop computers do not properly work when you plug in a secondary monitor, such as a LCD projector. The image on your primary screen may look correct but will not look correct on the secondary screen. Try disabling the "full screen mode" of your video display card or installing different drivers for the card. Check the website of the manufacturer of the video display card for more information.
The first time you start the program, you will be asked to create your own user name and password. The password must be entered twice the first time you use the program. A user demographic page will come up to be filled out. You must remember both the user name and password you used and enter them properly (case sensitive) or you will have to fill out the demographic screen again.
After you start an Altec SENTRY program, you must complete it using the same version of the CD-ROM. If you use a previous version of the program, you might have to start the program form the beginning.
NOTE: The following steps refer the control panels. Click START button, click SETTINGS, and then click CONTROL PANEL to access the control panels.
- Use the "Display Properties" control panel "Settings" tab to set the "Screen Area" (screen resolution) to 800 X 600. Note that some laptops do not work properly in 800 X 600. You can choose a higher screen resolution but the image may not fill the screen.
- Use the "Display Properties" control panel "Settings" tab to set the "Colors" to "High Color" (16 bit). Note that some laptops may not work correctly in "high Color". Although this is the optimal setting for accurate colors, the program will still function normally at other settings.
- On some video cards and integrated video chipsets, you have to adjust the graphics hardware acceleration. In some cases, you can not run the "Hardware Acceleration" at full. Try backing down one "tick" mark at a time until the program runs smoothly. Use the "Display Properties" control panel "settings" and click "Advanced". Then click on "Performance" to adjust the acceleration.
- Use the "Power Management" control panel to set "System Standby", "Turn Off Monitor" and "Turn Off Hard Disks" to NEVER.
- If you use a laptop, connect it to AC power for the best operation. Turn the battery power saver control off so the laptop runs on AC power all the time.
- The video on the Altec Sentry program will run quite well on most computers when the program is run directly from the CD-ROM. If you find the video does not function properly, try copying the entire contents of the Altec SENTRY program CD-ROM to an empty folder on your hard drive. You will need about 300 MB of space on the hard drive.
- Close all programs before you run the Altec Sentry program.
How do I properly load the Digger Derrick/Insulated, Non-Insulated, and Tree Care Aerial Device Program?
Note: Please be patient. Some of the steps may take a while to complete. The following steps are for the FIRST time you run the program.
- Insert the CDROM; after a few seconds the Altec SENTRY Program Splash screen will appear. On some computers, the program will not load by itself. Click the START button, click RUN and then enter "*:Altec-DD" (where "*" is the letter of your CDROM drive) Then click OK.
- After the splash screen appears, the program will make sure you have Quick Time 7.1 and Adobe Acrobat Reader 5.0.5 (or higher) installed. If these programs are not installed, the program will install it for you. After these programs are installed you many have to restart the Altec SENTRY program.
How do I run the Digger Derrick/ Insulated, Non-Insulated, and Tree Care Aerial Device Program?
- Insert the CDROM; after a few seconds the Altec SENTRY Program Splash screen will appear. On some computers, the program will not load by itself. Click the START button, click RUN and then enter "*:Altec-DD" (where "*" is the letter of your CDROM drive) Then click OK.
- On some computers, an error message "Altec-DD.exe-Application Error" comes up while the splash screen is displayed. Change the default printer to a local printer by clicking on the START button, click SETTINGS, and click on PRINTERS. Highlight and right click on a local printer and select "Set as default".
- Each time you run the program, the version number of the program appears on the screen. Verify that you have the most current version by going to www.altec.com.
- Next, the program asks you to enter your first name (up to 30 characters) and password. You can select any password you wish (up to 10 characters). The program will use this information to set up your records. After you complete the program, you will upload your data information to http://altecsentry.kencook.com/index.cfm?event=client.upload You will receive a certificate of completion after the data has been processed.
- Next, if you are a first time user, the program will ask you to fill in information about yourself.
Why am I getting a "Script Error"?
Note that if you get a message that says "Script Error" or "Integer Expected" when you click "CONTINUE" after entering the information, click the NO button in the message box of the program. Open the "Word Pad" program by clicking the START button, click PROGRAMS, and then click ACCESSORIES. Word Pad is typically at the bottom of ACCESSORIES menu. Open Word Pad, minimize it by clicking on the "-" button in the upper right hand corner and leave it open. Start the Altec SENTRY program again.
If you are not a first time user, the Altec SENTRY program will give you a choice to start the program over or continue from where you left off.
How do I send the test data?
After the final test question, the program describes how to email the data to Altec.
After you exit the program, you will find the data file on your desktop. It is labeled with the first letter of you first name and last name that you logged in with. For example, if your name Tom Jones, the file is labeled "tjones". The file will have an "DD.txt" at the end of the file name indicating it has Digger Derrick data.
Go to http://altecsentry.kencook.com/index.cfm?event=client.upload, click on the "browse" button and locate your "DD.txt" file, select the file and click "upload".
How do I get my certificates?
Go to http://altecsentry.kencook.com/index.cfm?event=client.upload, click on the "browse" button and locate your "DD.txt" file, select the file and click "upload".
Certificates are printed on the 5th and 20th of every month. Certificates are shipped via UPS, so depending upon your location, you should receive your certificates in 2 to 3 weeks after the print date.
Do I need to purchase refill kits prior to teaching every class?
Yes. As a Trainer of the Sentry program, you are required to provide each student with their own workbook and test materials.
How do I order materials?
To order materials, please download and complete the sentry order forms. Once complete, email the forms to sentrypost@altec.com or fax to (205) 981 3733.
What should I wear to a training class?
Dress comfortably in clothes that you will not mind getting a little dirty. Jeans are acceptable. Students are responsible for bringing their own personal protective equipment, i.e. hardhat, steel toe boots/shoes, fall protection harness & lanyard and safety glasses.
What are the most recent program versions?
Insulated Aerial Device 1.4
Non-Insulated Aerial Device 1.4
Digger Derrick 1.4
Tree Care Aerial Device 1.2
